FAQ / Help

Q. How Long Will My Delivery Take?

A. All orders are usually dispatched within 24-48 hours Monday to Friday (excluding public holidays and weekend)

All items are shipped from the either Australia or the UK and delivery time to your country/region is as follows:

  • Australia & New Zealand 7-14 working days. (A-League & Socceroos merchandise will usually arrive within 5 days)
  • USA & Canada 4-10 working days 
  • UK & Europe 4-10 working days 
  • South & Central America 15-30 Working Days
  • Asia 7-14 working days

Note that the above time frames are approximate and during busier times such as christmas, packages might take a little longer to arrive.

Q. Which credit/debit cards and payment methods do you accept?

A. We currently accept the following methods

  • Paypal
  • Mastercard Credit / Debit
  • Visa Credit / Debit 
  • Maestro  
  • American Express

Q. Why has an item been cancelled from my order?

A. Items may be cancelled from your order if we no longer have that item in stock. Our website is updated on a regular basis and all items advertised online are in stock at the time of an update. Unfortunately on very rare occasions where we have small quantities of a particular item, orders placed between updates may exceed the quantity of items we have available. 


Q. Why Has My Whole Order Been Cancelled?

A. There are a few reasons why an order may be cancelled. Usually an order may be cancelled because the billing address details provided don't match the details that your bank has on record . Please make sure that that the billing address you provide is the address that the card is registered to.

Please note: You are able to have this posted to an alternate address. Please ensure billing details are same as your credit card.

Q. Do I have to pay customs taxes for fees when my package arrives?

A. At this time all orders under AU$1000 are free of all extra fees, duties and GST for all Australian customers...woohoo! 

Customs or import duties may be applied once the package reaches its destination country. Extra charges for customs clearance must be paid by the receiver of the package. We have no control over these charges and cannot say what they may be. Our advice would be to contact your local customs office for further information.

B. What should I do if my order doesn't arrive?

A. If your order doesn't arrive within the specified time for your region please wait another 7 days before contacting us as these times are just an indication/estimate.

If your package still hasn't arrived by then you will be asked to complete and return a Denial of Receipt form, which will allow us to investigate the matter with Royal Mail.

Undelivered Items – we aim to deliver all of our orders and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us no later than 30 days from the date on which the order was taken by us. We will not accept responsibility for any undelivered orders which are reported to us later than 30 days after the date on which the order was taken by us.